National Office
YHA’s centre of operations in the heart of Matlock.
Based in Matlock, Derbyshire, our National Office is the centre of YHA operations and the place where many of the organisation’s decisions are made. Our business support teams work behind the scenes, looking after YHA’s strategic direction and helping the charity achieve its aims and objectives.
You might be an expert fundraiser ready to raise money to help young people with challenging lives, or a brilliant marketeer with a brain full of creative ideas to help us reach our business goals.
Our National Office staff are the recruiters, financial managers, graphic designers, IT experts and more. They come from a whole range of backgrounds and specialisms. All our teams support the work we do in hostels (either directly or indirectly) — add your skills to the mix to help us keep moving forward.
Our contact centre is also based at National Office. Here you will find our dedicated teams of customer and specialist group advisors, who are often the first point of contact for YHA’s customers, taking bookings and payments, problem solving and giving advice on places to visit.
Getting here
Our National Office is well connected by public transport. There is free parking in our staff car park too!
By train: Matlock train station is around a 10-minute walk from National Office.
By bus: There are plenty of bus stops in Matlock centre — the closest being on Bakewell Road which is a 7-minute walk away. Buses also stop regularly at Matlock interchange, which is by the train station.
By car: National Office is located near the top of Dimple Road. We have free parking on-site with plenty of space for staff.
Address: YHA (England & Wales), National Office, Trevelyan House, Dimple Road, Matlock DE4 3YH.
National Office roles
Many of these teams work remotely or in hybrid roles, while others are primarily based in the office. You can discuss your preferences with your line manager during your interview, onboarding and time at YHA.
- Admin and business support
- Business development and sales
- Central sales
- CEO office and executive team
- Customer care
- Digital
- Education and youth
- Finance
- Franchising
- Fundraising
- Governance
- Health and safety
- HR and people support
- IT and business systems
- Marketing and communications
- Operations and project management
- Procurement
- Products and partnerships
- Property and estates
- Volunteering support
Ready to join the team?
We offer permanent, temporary, full-time and part-time roles in our hostels and business support areas.
Remote and hybrid roles
We recognise the many benefits of offering remote and hybrid roles, and many of our National Office or regional roles operate in this way.
However, you can never underestimate the value of teamwork in an office environment and we understand that some people prefer not to work at home. There are options to discuss your preferences with your line manager during your interview and onboarding and throughout your time at YHA, as we appreciate that circumstances can change.
Search for a hostel role
Across our hostel network, we offer permanent and temporary roles with full-time or part-time hours. If you’re relocating, some roles offer staff accommodation too.
Working in Matlock
The picturesque town of Matlock offers scenic surroundings, the award-winning Hall Leys Park, and a variety of quaint shops, cafes and restaurants, making it a popular base for exploring the very best of Derbyshire.
Matlock Bath
There are few places in the UK quite like Matlock Bath. This town enjoys the feel of a traditional seaside resort, yet geographically it couldn’t be further from the coast.
Chatsworth House
The stately home and 1,000-acre park of the Duke of Devonshire. As well as the beautiful house, explore spectacular gardens, a farmyard, shops, art spaces and a playground.
Crich Tramway Museum
A lovingly restored period village and home to the National Tramway Museum and its world renowned archives. You can even travel on a working trams. They also hold special events.
The Heights of Abraham
Rising from the valley floor, the cable cars give you stunning views of the Derwent Valley and surrounding Peak District. You can also explore the famous caverns at the top.