Our people

Whatever your role at YHA, whether you’re a permanent employee, a seasonal worker or a volunteer, your work helps us transform young lives through travel and real adventure. The customer service our staff pride themselves in is second to none and that’s reflected in the reviews and feedback we receive daily. YHA is made up of brilliant, passionate people whose investment in the organisation helps shape our direction of travel.

481

Team Members employed throughout our hostel network.

190

employees based at our National Office in Derbyshire.

581

additional seasonal members of staff are recruited in 2019.

176,394

hours were given by volunteers in 2014.

2,427

active volunteers support us.

15,000

hours of online training per year.

40,000

hours of staff training hours each year.

40

different nationalities employed.

30

people taking part in our exchange programme.

YHA has held Investing in Volunteers accreditation since 2014. This award is given by NCVO to recognise volunteer involving organisations who are committed to, and have met the standards required for, delivering rewarding and high-quality volunteering experiences. Along with this, we also hold Investors in People Gold accreditation as we’re committed to providing our staff with the best possible opportunities. We are also an approved Duke of Edinburgh’s Award provider and we’re now officially a “youth friendly employer” registered with Youth Employment UK.