About this team
As a leading youth charity with a beloved hostel network, we want our customers to have a great getaway with us – from the moment they book to saying goodbye at the end of their break. This is why our central sales team is so important.
This team is often the first point of contact for our customers. You’ll be the person at the end of the phone making bookings, problem-solving and helping our guests find the right hostel for them.
You can specialise in group bookings, taking group leaders through every stage of the booking process, making sure their needs are met and ensuring that the staff at the hostel are ready to greet them. Or you might work in travel trade, managing relationships with our travel trade agents for B2B bookings.
It’s a great team to work in for those who have strong people skills and enjoy seeing the difference you can make to a guest’s experience.
What YHA will do for you
What you do at YHA really counts – that’s why we offer our employees lots of great benefits.
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Health and wellbeing support
We offer a health cash plan, 24/7 employee assistance plus maternity, paternity and adoption leave
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Annual leave
Enjoy up to 28 days of paid leave, rising to 29 after your first year, in addition to your Bank Holiday entitlement (pro-rata for part-time or temporary roles)
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Allowances and discounts
You’ll be able to enjoy free hostel stays, cashback rewards, volunteering days and free YHA membership
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Recognition and reward
We recognise our employees for the work they do because we know that feeling appreciated is important