IT and business systems
Meet the team that provides and maintains the technology our teams need
Do you have a passion for technology?
IT and business systems are crucial for all areas of business within YHA. They work closely with colleagues across the organisation to ensure that our services and solutions meet their needs, also managing our IT infrastructure and user support delivered through the service desk.
You could be responsible for:
- Maintenance, support and development of our websites
- Data security and compliance – cyber security, data protection and compliance with regulations and standards (such as PCI DSS)
- Business transformation – development of business plans which support YHA’s strategy
- Providing programme governance
- Project and change management support for our teams
- The development and delivery of YHA’s IT and digital transformation
- Risk management including overseeing YHA’s organisational risk management processes, policies and governance
What you could be doing
Business systems
This team provide user and project support, configuration and development of YHA systems. This includes developing, supporting, managing and maintaining many of YHA’s key systems and data integrations.
Resource is highly sought after so the business systems manager helps the team by planning required work as far in advance as possible. This involves talking to the team about what work is required, clarifying requirements with stakeholders and helping to remove any obstacles to getting the job done. We take wellbeing seriously, offering regular 121 meetings and making sure everyone knows they are appreciated.
IT infrastructure
The IT infrastructure team are responsible for providing, managing, maintaining and supporting YHA’s ICT technology, including all computer hardware and software for servers, desktop computers and laptops, as well as the network infrastructure to allow communication within YHA and with the outside world.
We aim to provide technology which enables our teams to provide the best possible service to our customers, and to keep YHA’s data safe and secure. Much of the work of the team goes on behind the scenes to ensure that systems are available, reliable, secure and efficient.
Benefits of working in IT and business systems
Flexible working options
Choose if you want to work in office, hybrid or remote
Opportunities to progress
There are never two days the same and there’s always the opportunity to rise to a new challenge
Delivery of exciting projects
IT and business systems are crucial for YHA and always working on interesting projects
Regular meetings
The whole department meets each week, and each team meets daily for a short catch up at the start of the day
What YHA will do for you
What you do at YHA really counts – that’s why we offer our employees lots of great benefits.
Financial benefits
Our salaries are benchmarked and you’ll have access to a pension scheme, sick pay, life assurance and more
Health and wellbeing support
We offer a health cash plan, 24/7 employee assistance plus maternity, paternity and adoption leave
Allowances and discounts
You’ll be able to enjoy free hostel stays, cashback rewards, volunteering days and free YHA membership
Recognition and reward
We recognise our employees for the work they do because we know that feeling appreciated is important
Ready to join the team?
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