Working for YHA

Find out why our staff find working for YHA so rewarding.

About YHA

YHA operates hostels all over England and Wales. We provide inclusive adventures, in extraordinary buildings and places. Yet we offer much more than quality accommodation.

YHA is a leading social enterprise and a 90-year-old charity on a mission to enrich the lives of all — but especially young people — and improve physical health, mental wellbeing and life skills through the experiences we create. Read about the history of YHA.

We bring the adventure, for the first time and a lifetime. By staying with us, becoming a member, donating to our appeals, volunteering or working with YHA, you’ll feel the benefit and help us continue to break down barriers and connect more people to the outdoors, nature, culture and heritage.

Benefits and rewards

What you do at YHA really counts – that’s why we offer our employees lots of great benefits. Find out why working for YHA is rewarding in many different ways.

Our values

Our people are recognised for their commitment to our values. Our HEART values are woven throughout the organisation.

Equity Diversity and Inclusivity

We work hard to ensure that we have a diverse workforce in pursuit of equity, diversity and inclusion.

Working for YHA

Working for a social enterprise is so rewarding. Not only are you contributing to fantastic customer service experience, but you are also contributing to the wider good of our charitable objectives. Whether your role is directly involved in the delivery of activities to young people, supporting the departmental functions or delivering great customer experiences within your hostel – you will be giving something back to this amazing charity.

Many of our staff say that working for YHA is a lifestyle choice. If you are working in our hostels then you will be living and working in some amazing locations in England and Wales, thus giving you access to the great outdoors on your doorstep. On days off, our teams will often access nature, take up an outdoor activity or travel to other hostels to use their free staff stays to explore somewhere new.

Our support function roles often offer flexibility to work remotely or on a hybrid model, so mainly working from home with meetings, visits to hostels and visits to National Office only when needed. Many of our roles can offer flexibility too to accommodate commitments outside of work.

"YHA really cares"

This organisation really does care. It is a big organisation moving things in the right direction, diversifying its workforce and working on equity and inclusion for all. This takes time but you can see vast improvement in recent months.

Glassdoor review

"What’s best for me"

There is progression if you want it (and it is ok to stay in the same role if not). I can ask my line manager about other roles, and they will arrange for me to spend some time in other departments. YHA focuses on what’s best for me, not just what’s best for the organisation.

National Office staff member

"Recommend to a friend"

I would recommend working at YHA to a friend. It’s a great place to work and everyone is friendly. The induction was great as I was given the opportunity to meet a lot of people and learn about the organisation. My team have all been so welcoming too.

National Office staff member

Ready to join the team?

From hostel roles to business support, our latest charity vacancies can be found through our job search. Take a look.

Working for YHA