Volunteering expectations

Our values and Code of Conduct are very important to us – they are our ways of working and represent our attitude as a charity.

YHA asks that all our supporters including volunteers embrace them in their role with us. As a volunteer you can bring YHA’s values to life in many ways and will find out more about these values in your induction.

Customer experience

All volunteers can help YHA deliver the highest standard of service to our customers by providing an enjoyable, friendly and caring environment and an individual service delivered in a prompt and courteous manner.

Safeguarding young people

YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all volunteers to share this commitment. The suitability of all prospective volunteers will be assessed during the recruitment process in line with this commitment. All volunteers have a duty of care to safeguard young people. Volunteers are in a position of trust and must not enter into personal relationships with any guests under the age of 18 years or encourage inappropriate behaviour. Some of our volunteering roles require an enhanced DBS check.


All volunteers have the personal responsibility to protect the confidentiality of YHA and member/guest information. You should not disclose information which may be confidential.

Dress code and ID badges

Please dress in a way that is appropriate to your role. You should wear your Volunteer Photo ID badge at all times as this is part of our duty of care to our guests. For some roles you may be provided with a volunteer t-shirt and personal protective clothing.

Attendance, timekeeping and sickness

It’s very important that you are reliable and endeavour to keep any arrangements you make with us. However we do understand that things can happen unexpectedly so please let your line manager know as soon as possible if this happens so they can make other arrangements.

DBS checks

DBS checks are undertaken by YHA to ensure we uphold our duty of care to protect vulnerable groups who access our services and facilities. Volunteer roles are assessed to determine the appropriateness of DBS checking and, where required, volunteers should cooperate with a reasonable request to undergo a DBS check.

VolunteerVolunteering expectations