Hospitality and Learning Lead

Home/Office Based (hybrid)

Permanent, fixed contract

Full time, 37.5 hours per week

£27,300 per annum

A fantastic opportunity has arisen to join our Hospitality Resources Team as a Hospitality and Learning Lead. As a Hospitality and Learning Lead, you will support learning, capability development and operational excellence across our hospitality teams. You will coordinate learning systems, pathways and content, helping to ensure colleagues and volunteers have access to effective learning solutions that meet operational needs. You'll also support key hospitality systems, including Mapal and Trail, resolving system queries, maintaining accurate data and helping to deliver a positive and seamless experience for colleagues across the organisation.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA’s staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality and Learning Lead?

Working with the Hospitality Resources Team you will:

• Support the design and delivery of engaging learning content, structured pathways and onboarding programmes, including Welcome to YHA

• Maintain and administer learning systems (e.g. Mapal), ensuring accurate allocations, smooth delivery and a positive user experience

• Assist with the rollout of learning initiatives, system updates and new projects across the network to ensure effective adoption

• Identify opportunities to improve systems and processes, using data and feedback to increase efficiency and enhance user experience

• Manage learning requests, support responses and escalate where required

• Coordinate external training (e.g. First Aid, safeguarding), including sourcing providers, booking sessions in line with business needs

• Monitor system performance, troubleshoot issues and work with internal teams and external providers to resolve problems quickly

• Collaborate with central and operational teams to ensure learning solutions, systems and processes meet business needs and drive engagement

What Skills and Experience do you need to be a Hospitality and Learning Lead?

To work as part of the Hospitality Resources Team we are looking for candidates with the following qualities:

• Experience in using and supporting learning or operational systems (e.g. LMS platforms)

• Good understanding of system configuration, content management and process optimisation

• Experience in designing learning content

• Ability to analyse data and highlight trends or issues

• Highly organised, self-motivated and able to manage multiple priorities

• Strong IT skills and confidence working across systems and data

• Experience in supporting process improvements

• Knowledge of YHA (desirable)

• Ability to demonstrate confidentiality and understanding in dealing with sensitive situations and information

• Self-motivated and highly organised, with the ability to work with minimal supervision

• Consistently high attention to detail and accuracy

• Good written and verbal communication skills

• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.