Our values

A community at heart

Everyone who works at YHA – permanent employees, seasonal workers and volunteers — enables us to transform young lives through travel and real adventure.

YHA is made up of brilliant, passionate people whose investment in the organisation helps shape our direction of travel. And it’s not always about the qualifications or job experience. We value ‘lived experience’ here at YHA as well and offer detailed inductions and on-the-job training to develop our teams to be the best they can be.

Our people are recognised for their commitment to our values. Our HEART values are woven throughout the organisation.

At YHA, we want to create an inclusive environment, where everyone can give their best and develop to their full potential.

Our HEART values

Helpful

Helpfulness is about making life easier for other people, being hospitable and creating a pleasant working environment.
Efficient

Being efficient means being organised, thoughtful in decision-making, hardworking and committed to improvement. As a charity, it’s our duty to make best use of our resources.
Authentic

Being authentic combines the qualities of honesty, trustworthiness, and transparency. It’s about being genuine and straightforward.

Team spirited

YHA is one team. And for the health and success of the team, we take individual responsibility, show personal leadership qualities, and collaborate towards our goals.
Respectful

Respect is about valuing the time, energy, opinions, achievements and working styles of colleagues, volunteers, and supporters. It’s about promoting equality and inclusivity.