Night Team Member

YHA York, 42 Water End, Clifton, York, North Yorkshire, YO30 6LP

Permanent, flexible contract

Minimum 15 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

YHA York is looking for Night Team Member to join our dynamic hostel team. In this role you will help shape the experience for guests and the team alike. With normal working hours on shifts between 6pm-3am and 10pm-7am, you will be part of a great team who work to ensure the safety and security of our site, offer amazing customer service at our reception and bar, learn end and beginning of day banking processes and maintain excellent standards. One minute you might be welcoming guests to our warm and bustling hostel, the next preparing a late night pizza, performing security walks, serving a beer, solving a problem, or making sure standards are spot on. No two days are the same — and that’s exactly the point!

You will deliver excellent customer care to ensure all customers have a positive experience, seeking opportunities to improve our guest experience wherever possible. You’ll support the security of the hostel overnight, ensuring the safety of all customers and overnight guests and that noise and disruption within the hostel and grounds is kept to a minimum, whilst working with lovely people and helping our guests make memories!

Situated on the leafy bank of the River Ouse, YHA York is a stone’s throw away from York’s quirky and historic city centre to one side and the gorgeous North Yorkshire countryside on the other. York is the perfect place for history, art and nature lovers alike.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA’s staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Night Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Ensuring the security of the hostel, making every guest feel safe and welcome

• Working on reception, providing support to guests and preparing necessary reports

• Regular inspections to maintain the highest standards of cleanliness and comfort

• Carrying out cleaning duties, helping to prepare the breakfast service, and covering various tasks to ensure a seamless guest experience

What Skills and Experience do you need to be a Night Team Member?

Our Night Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Night Team Members:

• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines

• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel

• A food safety qualification would be beneficial (desirable)

• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member