I will help YHA achieve the highest standard of care for our guests

I will respect the rights, dignity and
worth of everyone I interact with through
YHA, including other volunteers, guests,
supporters and employees

I will treat everyone equally regardless of
gender, ethnic origin, religion or ability

I will be a positive role model for children, young people and vulnerable adults

I will ensure a positive experience for all

I will cooperate with YHA with respect to
assessing suitability to volunteer, both
initially and on an ongoing basis

My language, manner, punctuality,
preparation and presentation will
demonstrate high standards

I will encourage other volunteers and
employees to demonstrate these same
qualities

I recognise my duty of care to safeguarding
children, young people and vulnerable adults
and will act in accordance with YHA’s policies
and guidance at all times

I will not drink alcohol, smoke, take illegal
drugs, gamble or act inappropriately while
representing YHA and/or volunteering

I will refrain from any form of personal
abuse towards others, including verbal,
physical and emotional abuse

I will wear appropriate clothing and adhere
to YHA’s expectations on uniform while I am
volunteering

I accept my volunteering duties with an open mind and willingness to learn

I will raise any concerns I have about my volunteering as soon as possible

I will report any behaviour or suspicious activity that causes me concern

I will seek continual improvement through
performance evaluation and refreshing my
skills

I will be reliable, recognising the
commitment and responsibility I have taken on in my role

I will inform YHA of any changes in my
circumstances that may affect my suitability
or availability to volunteer, including giving
as much warning as possible if I am unable to
volunteer

I will volunteer within safe working practices
and adhere to YHA’s policies and guidelines
including health and safety, safeguarding,
security, data protection and others relevant
to my role

I will respect all personal and confidential
information to which I am exposed while
serving as a volunteer

I will maintain a professional and courteous
manner in all my communications to YHA,
including with volunteers, guests and
employees, including verbally, in writing and
online, including via social media