Our roles

Our National Office in Matlock, Derbyshire, is YHA’s centre of operations and the place from which many of the organisation’s decisions are made. National Office-based staff are the ones behind the scenes looking after YHA’s strategic direction, busily working to help the charity achieve its aim to reach one million young people a year. You might be an expert fundraiser ready to raise money to help young people with challenging lives, or you might be a marketing whizz with a brain full of creative ideas to help us reach our business objectives. Our National Office staff are the recruiters, the financial managers, the graphic designers and the IT administrators, they come from a whole range of backgrounds and specialisms. Add your skills to the mix to help us keep moving forward.

Our contact centre advisors are often the first point of contact for YHA’s customers. As an advisor, you’ll play an important role in driving sales and revenue for the organisation. You’ll be the person at the end of the phone answering questions, making bookings, problem-solving and generally helping our guests find the right hostel for them. You might come to specialise in group bookings, taking group leaders through every stage of the booking process and making sure their needs are met and that the staff at the hostel are ready to receive them. It’s a great role for a people person and seeing the tangible difference you can make to a guest’s experience is extremely rewarding. No two days (or calls) are ever the same.

YHA was established on a shoestring back in 1930 by a band of passionate volunteers committed to making the countryside accessible to young people of limited means. Decades on and they’re still the lifeblood of YHA, donating thousands of hours of their time every year to keep us ticking over. Whether you want to give an hour a week to help your local hostel keep its gardens tidy, build new skills for your CV by supporting young people at our annual summer camps, or move into a remote hostel for a week and run the place as a volunteer manager, there’s a role for you. Year on year volunteers return to give their time and expertise to YHA because they know just how rewarding the experience is. We’re incredibly grateful for the invaluable contribution of our volunteers, and we’d love to welcome you to the team.